Code-Artists Software Refund Policy Statement

Technical Problem Refund Policy

Refund Policy Statement

To prevent misuse or exploit of our refund policy for our digital products we now have a strict refund policy only applying to technical problems. Digital products from Code-Artists can only be refunded to you within 7 days after the purchase of a digital product and only in case of technical problems:

Accepted Circumstances

If you accidently purchased the software twice due to technical difficulties you are entitled to a refund of one purchase.
If a defect is found and our technical support staff cannot provide a fix or work-around within 7 days, a refund can be offered by our technical support team who will then ask you to email us:

  1. A copy of your invoice - sent to you by email when you purchased.
  2. A description of the problem you found in the software.
  3. A signed statement that you have uninstalled the software and removed it from your computer.
Unaccepted Circumstances

We generally do NOT refund or exchange in these circumstances:

  • Just because you made a 'mistake' when ordering.
  • Just because you changed your mind after ordering.
  • If you don't "need" the product anymore after a period of 7 days.
  • If you decide the product does not meet your requirements.

Please note any requests for refund must be made within 7 days after the product has been purchased.

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